FAQ

Shipping

Who ships my order?
We ship with Yanwen (燕文). After your order ships, you’ll get a tracking number by email.

How long does delivery take?
Most international orders take about 7–20 business days after the label is created. Times vary by destination and customs. We’ll email you once the parcel is handed to the carrier.

Do you ship worldwide?
Yes—we ship internationally from our fulfillment partners. Checkout will show available rates for your address. Some remote regions may not be supported.

Track your order

Where do I track?
Use our Track Order page and paste the tracking number from your shipping email. Tracking also works on 17TRACK.

Tracking isn’t updating yet
It can take 24–72 hours after you receive the number for the first scan to appear. If it’s still blank after that, email us with your order number.

Products & versions

Light stick versions
Product titles show the version (for example Ver.4 or anniversary editions). Photos are of the actual item style we sell—please match the title and images before checkout.

Are these official?
We sell K-pop merch for fans: light sticks, photocards, accessories, and concert essentials. Read each product title and description carefully. If you’re unsure which version you need for a show, message us before ordering.

Stock & restocks
If an item is sold out, check back later or contact us—popular versions restock when we can source them.

Orders & payment

Currency
The store displays prices in USD. Your bank may charge a foreign-transaction fee.

Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order hasn’t been packed yet, we’ll try to help. Once it’s shipped, we can’t cancel it.

Returns & issues

Damaged or wrong item
Email us within 7 days of delivery with your order number and clear photos. We’ll arrange a replacement or refund when the issue is on our side.

Customs / import fees
Duties or taxes charged by your country are the buyer’s responsibility and aren’t included in our shipping rate.

Contact

Need help? Reach us via the Contact Us page and include your order number. We aim to reply within 1–2 business days (Hong Kong time).